Frequently Asked Questions

We are based in Corby and operate across Kettering and the wider Northamptonshire area including Wellingborough, Rothwell, Desborough, Burton Latimer, and Northampton. Contact us if you're unsure — we're happy to check!

No — we bring all our own professional-grade cleaning products and equipment. However, if you have specific products you'd prefer us to use, just let us know when booking.

You can book through our website using the "Book a Service" button, contact us via our contact page, call or email us directly, or message us on WhatsApp for a fast response.

We kindly ask for at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. We understand life happens — just let us know as early as possible.

Not necessarily. As long as we can access the property, we're happy to clean while you're out. You can leave access instructions when booking. Many of our clients are out while we work and return to a clean home!

Duration depends on the service booked and the size of your property. Fixed-price services (e.g. end of tenancy) include estimated timeframes in your quote. Hourly services are based on the number of hours you select. We'll give you a realistic estimate before we begin.

Yes, subject to availability! Please contact us directly via phone or WhatsApp to check for last-minute openings. We'll do our best to accommodate urgent requests.

Absolutely! We offer a range of add-ons (such as oven cleaning, fridge clean, inside window cleaning, and more) that can be added to any service. We also offer bespoke cleaning packages — just tell us what you need.

We accept cash, card, and bank transfers. Full payment details will be provided upon booking confirmation. We don't require full payment upfront for most services.

Yes! Sparkle Pro Maintenance Ltd offers both cleaning and property maintenance services. This includes general upkeep, light repairs, and ongoing property care — ideal for landlords and property managers. Contact us to discuss your requirements.

Your satisfaction is our top priority. If you're not fully happy with any aspect of our service, please contact us within 24 hours and we will return to remedy any missed areas at no extra cost. We're committed to getting it right.